Nucular provides warranty service under one of the following options.Warranty service directly from Nucular
If you purchased a Product directly from Nucular and during the warranty period the Product does not function under the terms of the warranty, you can obtain after-sales service by contacting Nucular through the feedback form
or via the online support chat
on Telegram. For warranty service, you will need to provide valid proof of purchase, order number, or your other contacts, by which we can verify the fact of purchase.
When applying for warranty service, you must indicate the type of controller, manufacturer, and characteristics of the connected equipment (battery, electric motor, type of throttle, and brake levers) and describe in detail the technical problem or malfunction that you encountered. If the situation requires it, you can send photos or videos with a demonstration of the malfunction, controller settings, and on-board computer.
Nucular specialists will try to diagnose and solve your problem via email or online chat on Telegram. We may advise you to download and install firmware updates, change display or controller settings, and check the quality and reliability of your connection.
If your problem cannot be resolved remotely or with a firmware update, you may need to ship your product to Nucular for further diagnostics. Nucular will repair or replace at no charge if the problem is covered by this limited warranty.
After accepting the device for repair, diagnostics and expert assessment of malfunctions are carried out to determine the repair period. Diagnostic and peer review times are not included during warranty repairs. The repair time depends on the complexity of the breakdown and can be up to 30 days. We do not provide another device for the duration of the repair.
Shipping of the defective Product is at the buyer's expense. At the same time, the risks of damage to the device due to insufficient quality packaging lie on the buyer's side. After repair or replacement, we will ship the Product to you at Nucular's expense. If in the process of diagnostics we find out that the damage to the device was caused by reasons that are not covered by the warranty, then in this case the repair and return delivery are carried out at the expense of the buyer.Warranty service by an authorized Nucular representative
If you have not purchased the Product directly from Nucular, you should contact the authorized Nucular representative from whom you purchased the Product. If the representative is unable to help remotely, in this case, you need to deliver by yourself or ship the defective Product to the authorized Nucular representative in your country. The authorized representative will communicate directly with Nucular to resolve issues related to the repair or replacement of the Product. Shipping of the defective device is at Purchaser's expense unless a Nucular Authorized Representative provides you with an additional return shipping label service. In this case, the risks of damage to the device due to insufficient quality packaging lie on the side of the Purchaser.
After the repair or replacement of a device, a Nucular Authorized Representative will ship the device to you at our own expense. If in the process of diagnostics we find out that the damage to the device was caused by reasons that are not covered by the warranty, then in this case the repair and return delivery will be carried out at the expense of the Purchaser.Self-service ("Do it yourself")
As part of self-service, Nucular or a Nucular Authorized Representative will provide you with easily replaceable parts or accessories such as screen buttons, button pushers, screen glass, display case, display LCD module, wires, connectors that you can replace defective or damaged using non-specialized and accessible tools.
Nucular will not pay you for your own repairs.
If you need further assistance with such a replacement, please contact Nucular via the feedback form
or via the online support chat
on Telegram. If Nucular decides to use the Do It Yourself option, the following maintenance process applies:
Nucular will send you a replacement Product, part or accessory, along with appropriate replacement instructions, if necessary. If the Product or spare part was damaged due to your fault, you need to pay the cost of the product or spare part, as well as delivery to your address.
In some cases, Nucular may require the return of a replacement Product or part.